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The State field (for US states) must be in the standard 2-letter abbreviation E.G.: For Alabama, use AL. One known reason for this is caused by an updated compliance check for trials related to the State code (in the Create a New Trial form). Please try again later.' or ' This data requires further screening.

Some Partners are unable to create New Trial accounts within the Sophos Central Partner Dashboard.Īfter clicking on the 'Start New Trial' button the error received is ' The customer can't be created right now because of server problems. Partner Dashboard: Some Partners may get an error trying to create a new trial customer This process may take one or more days to be completed as it requires additional security checks to ensure the person requesting the reset is validated. In order to have the MFA reset for that individual, Please reach out to Customer Care by creating a Customer Care case on the Sophos Support Portal and request a PIN reset process to be implemented (providing the email address of the admin in question). Hovering over the link for ‘Reset MFA’ shows a red circle with a line through it, which is not selectable. In the interim of this being updated in the future, if you need to find your Partner's contact information: Go to - Below the map on the left-hand side, enter the name of your Partner as it is shown on your Central Dashboard partner information page and select the result shown.Ĭentral Dashboard: The 'Reset MFA' option for some administrators is not selectable by a logged-in Super Administrator.Įngineering is aware of an unexpected behavior where a logged in Super Admin does not have the option to select other Administrators ‘Reset MFA’ option.ĭashboard > People > Select Administrator > on top left of that users page.

There is a known behavior on the Partner Information page within the Central Dashboard, where the partners' Contact Information (Phone/Website) will be blank. Central Dashboard: Partner contact information is blank

HTML Compiler 2023.16 for ios instal free